Customer Service Highlights

Our customer service module allows your operators to answer all questions about an order's status, stock availability, or technical product information from their terminals. This paper-less environment allows for the entry of all notes into the system. Listed below are some of the key features.

• Trace shipped orders, open orders, canceled orders and quotations by customer, item and specifier.
• View all order information on screen.
• View dye lots and piece numbers that have been shipped or allocated.
• Re-print invoices.
• View all operator notes, system generated notes, and documents sent to the customer (proforma invoices, cfa notifications, etc)
• View ship dates for back-orders and display mill purchase order notes made by the purchasing department.
• Modify orders from the Inquiry screen.
• Provide stock inquiry and freight quotes.
• Easily turn quotes and reserves into orders.
• Release order holds (cfa, proforma, shipping address, etc) from the Inquiry screen.
• Process Return Authorizations from the inquiry screen.