Our Support Includes the following:

• We will answer an unlimited number of questions on the application software if they are received in writing via fax or mail. You may also chose the Substitute Phone For Fax option at an additional monthly charge

• We provide updated operating instructions for the latest version of our software.

• We provide updates to our general package to new accounts at no charge, except for an installation charge for the time it takes to install these updates and time spent on training.

• We correct software bugs that are reported within one year of an update or modification.

• There are no charges for fax, modem and phone for normal support services.

• One hour per month for the following:

  - Diagnosing hardware problems, network problems and data corruption problems.

  - Fixing corrupt data.

  - Written requests required (fax or mail) or a $95 surcharge applies.